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Tech Support and Computer Repair

Computers break. They don't work the way you think they should. They are expensive, repairs cost half what you paid for the machine, tech support is too often confusing, even when you can actually understand the support representative.

I don't know everything, but I know a lot and I promise to tell you when I'm not sure or when I can't fix something. At only $50 per hour my help is cheaper than a lot of other tech support and computer repair people, and you know I will do my best to help you.

You have questions.

  • There are computers for $399 and computers for $3999. How am I supposed to understand the difference?
  • Is it okay for me to get a refurbished computer?
  • Is free software safe?
  • Do I really need to pay for anti-virus protection or is the free kind okay? And do I need to update it all the time?
  • Why can't I turn off all those automatic updates and scans my computer is always trying to do?
  • My computer is running slow, do I have a virus? How can I tell?
  • My computer won't turn on, it just beeps. What's wrong with it?
  • Should have someone try to fix my computer, it's five years old, or just get a new one?

I have answers.

To me, you are not just another nameless customer on the phone across the world.

Your computer is not just another machine dropped off at my shop, one that I'll fix the easiest and quickest way possible. Your machine is what holds all of the pictures of your kids and grandkids, and all of your important work. I'm going to do all I can to make sure you don't lose those.

Your new computer purchase is not something I'm going to up-sell so I can make more commission or increase my sales for the day. I'm going to make sure you get the best computer, the one that will do what you need it to do and last several years, for the least amount of money. I'll order it, have it delivered to my office, and then I'll get it all set up for your before coming over to install it.

I guess the bottom line is that when you come to me for your tech support and computer repair you are coming to a real person, who has your best interest at heart.

Contact me if you need my help. I'm happy to be of assistance.